Why Do You Measure Performance?
The reasons why we measure performance can profoundly influence how we do it, and whether it improves performance or not. What’s your reason? Management gurus like Peter Drucker have long...
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How to Align Your OKR vs KPI Terminology
Terminology with KPIs, performance management, OKRs and strategy often misaligns and confuses people. Here’s how to build a glossary to make it all clear. There has always been a struggle...
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Using Targets to Set Your Success Trajectory
Should targets be achievable, or stretch? And how do we decide? Well, using a target trajectory, we don’t have to. Targets are a tricky thing to set. That’s because there...
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Want Great KPIs? You Have to Get Sensory…
The building blocks of KPIs and performance measures is detectable evidence. And evidence is detectable when it is sensory. We can only measure what we can observe or detect. If...
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The Steps of PuMP in Detail
While this won’t teach you how to implement PuMP for great KPIs, it will give you a snapshot of every thinking step in PuMP, that makes it such a great...
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4-Step Recipe for Writing a Quantitative Measure
Writing a good performance measure requires four essential parts to make it both understandable and implementable. When we write our measures or KPIs as two- or three-word phrases, like Customer...
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