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Case Studies

Real-life stories of how PuMP is used around the world.

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Search our continually growing collection of PuMP Case Studies, in all sectors and many industries around the world.

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How to Engage Senior Leaders With Measure Galleries

SQLDR Mark DungeyRoyal Australian Air ForceStacey Barr

Mark Dungey shares an interesting experience in using a micro version of the PuMP Measure Gallery to build senior leadership engagement for better measurement in the Royal Australian Air Force.

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Creating Evidence-Based Excellence at Renew

Dell AndersonRenew Behavioral Health and WellnessStacey Barr & Kathy Letendre

Dell Anderson, Executive Director of Renew Behavioral Health and Wellness in Grant County in Washington State, shares insights from using PuMP to support Renew’s ambitious vision to become a “model...

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A Performance Framework That Gets Results

Hanlie ErasmusPublic Library Services, State Library of South AustraliaStacey Barr

Hanlie Erasmus, Associate Director of Public Library Services, in the State Library of South Australia, shares how she has led the use of PuMP to create a performance framework for...

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Have you got a PuMP case study?

Just about everyone loves case studies. They can be inspirational and instructional. After all, a human superpower is how we can learn from each other. So, if you have experience with PuMP and have either a success story or learning to share, please reach out to us! We’d love to explore how to showcase your PuMP experience to inspire or instruct others.


Testimonials

Our PuMP community most often describe PuMP as practical, engaging, logical, and that it works! If you have a PuMP story to share with us, click below to let us know!

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Clear, practice oriented and logically structured

The PuMP method is a clear, practice oriented and logically structured approach to develop and apply performance measurement. It is well explained and supported by material in the Blueprint course.

Joerg Wiesner, skyguide - Swiss Air Navigation Service Ltd

A meaningful milestone in my professional journey

Achieving the PuMP Certification is a meaningful milestone in my professional journey. It represents recognition of my competency in performance measurement and reflects my commitment to continuous learning and improvement. More importantly, it equips me with a valuable framework that can help organizations develop meaningful performance indicators, support better decision-making, and enhance accountability. I also see it as an opportunity to share and promote the PuMP methodology with colleagues and contribute to building a stronger performance measurement culture. Thank you once again for developing such a practical and impactful methodology.

Derebe Sisay, Senior Management Audit Officer (Internal Auditor), Awash Bank, Addis Ababa, Ethiopia

PuMP brings a sense of calm and clarity

PuMP has been a standout experience. The method brings a sense of calm and clarity that’s rare in performance work and it creates order in a world that’s usually full of noise, gimmicks, and messy methodology. I found the process grounding, practical, and genuinely confidence building. It’s the first measurement approach I’ve used that actually reduces stress instead of adding to it.

Kate, Governance Officer, Department of Defence, Australia

Other KPI training didn’t compare to PuMP…

PuMP is still a one of a kind in my mind. I have taken KPI training from another high-profile organisation and it didn’t compare. PuMP is a great methodology and the online training with email/blog support is very good.

Brian Andrews, Feedback and Improvement Manager, CNS LLC, USA

A few members of our Executive Team attended PuMP…

Our President wanted a few members of our Executive Team (some with more and some with less experience strategically establishing KPIs) to attend [the PuMP Workshop] and see how we could collaborate on developing targets for the organization as a whole as opposed to strictly our respective departments. Louise truly proved she was an expert in the subject matter. Personally, I was skeptical but there were some very straightforward takeaways – not to mention the process itself is very well structured.

Serge Chopin, Sales Manager, The Legacy Family of Companies, Canada

The PuMP training is very relevant to what my role is…

When I first attended the course I wasn’t totally sure how this approach was going to help me in my work. Upon completion I understand how it could be very relevant to the projects I work on and I’m looking forward to using this system to support the service delivery in terms of business improvement on a task I’ve been waiting to work on for a number of months… I’m glad that I’ve completed it and that it is a recognised qualification that I could add to my CV… I think the training is very relevant to what my role is.

Gerard McNamee, Senior Advisor, Operational Planning and Development, Ministry for Primary Industries, New Zealand

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