Implement Meaningful KPIs Across Your Organisation — With Expert Facilitation
Most organisations have a strategy. Far fewer have the capacity to lead all teams to genuinely work toward it — with clear goals, meaningful measures, and real accountability for improvement. The PuMP Implementer Program closes that gap. It’s a series of expert-facilitated KPI implementation workshops that guides a team, step by step, through all eight steps of PuMP — from clarifying their goals to improving their results.
Each PuMP Implementer Program is facilitated by a licensed PuMP Partner or Affiliate — a trained, experienced expert who has delivered PuMP implementations across a wide range of organisations and sectors.
The outcome of PuMP Implementer isn’t a plan. It’s a team that is aligned, measured, and actively improving performance — already contributing to successful strategy execution. Whether your organisation is new to PuMP or still building mastery, a licensed PuMP expert brings the facilitation expertise to get it right, first time.
Why KPI implementation fails — and what actually works
Strategy execution fails 60–80% of the time, and it’s largely to do with a failure to implement the right KPIs that help teams execute the intended strategy. That’s not a fringe statistic. It’s the norm.
The reasons are predictable:
- Goals are too vague to translate into team-level action.
- Strategy is communicated top-down, leaving people unclear on what it means for them.
- Teams revert to silo thinking and lose sight of how their work contributes to the bigger picture.
- Performance measures track activity rather than results — so nobody knows if anything is actually improving.
- Accountability becomes fear of missing targets, not ownership of improvement.
- Projects are aligned to budgets, not to results.
- Change management is an afterthought, and people feel lost or left behind.
The result is a strategy-execution gap. Budgets are spent. Effort is real. But the needle doesn’t move.
PuMP was built to fix this — systematically, and team by team.
“We pilot tested Stacey’s PuMP approach and the results really surprised us. We expected to get meaningful performance measures for our pilot team, but we got more value than that. Our employees now feel clearer about what their priorities are, they have ownership of their measures, they discovered they have more influence on how customers value their services. Over a year later, the pilot team is still building on the system that PuMP helped them establish, and we have applied PuMP throughout the rest of my division, resulting in the same outcome-focus, buy-in and focus on service improvement.”
— Michael Cottier, General Manager Corporate Services, QIC, Australia
What the PuMP Implementer Program does.
Your licensed facilitator guides your team through the practical, hands-on application of all eight steps of PuMP:
- Step 1 — Understanding measurement’s purpose. Your team starts with an honest, grounded Diagnostic Discussion about what good measurement looks like — and where their current approach is letting them down. This step builds a shared foundation and the buy-in to do things differently.
- Step 2 — Mapping measurable results. Using PuMP’s Measurability Tests and Results Map, your team translates your strategy into goals that are clear, specific, and genuinely measurable. This is the step where people stop saying “we can’t measure that” and start seeing exactly what their goals mean in the real world.
- Step 3 — Designing meaningful measures. Rather than defaulting to familiar metrics, easy-to-get data, or recycled KPIs, your team uses the PuMP Measure Design template to create measures that truly evidence your goals — relevant, feasible, and built for their ownership.
- Step 4 — Building buy-in to measures. Using the PuMP Measure Gallery technique, your team gets feedback and support from stakeholders quickly and engagingly — without lengthy meetings or presentation marathons.
- Step 5 — Implementing measures. The PuMP Measure Definition technique ensures each measure is documented in full: how it’s calculated, what data is needed, and how it should be reported. This is where measures move out of the KPI column in the plan and into use.
- Step 6 — Interpreting signals from measures. Most people misread performance data. Your team learns to use XmR charts to distinguish real signals from noise — so you respond to what actually matters, not to random variation.
- Step 7 — Reporting performance measures. Using the PuMP Report Design technique, your team creates performance reports and dashboards that answer the three questions every report should answer, in a layout that supports good decisions about the right actions.
- Step 8 — Reaching performance targets. With meaningful measures in place and signals clearly interpreted, your team uses PuMP’s improvement approach to make real, lasting progress toward your targets, to close performance gaps they can see as new signals in their XmR charts.
After Step 2, your team is aligned to strategy. After Step 5, they are measured. And after Step 8, they are actively improving performance. Step by step, your team shifts from being busy, to visibly moving the needle on strategy.
Who is the PuMP Implementer Program for?
The program suits two common situations:
Organisations new to PuMP. If you don’t yet have people who have completed PuMP Blueprint training, the Implementer Program is the fastest path to organisation-wide KPI implementation that gets teams implementing strategy. Your licensed facilitator brings the expertise. Your team brings the context. Together, you build something that actually works, right away.
Organisations still building PuMP mastery. You want your teams aligned to strategy and building performance measurement capability — but your internal PuMP champions need some support to help build their mastery. Bringing in an expert to co-facilitate with your PuMP champions gives teams the best chance of getting it right, first time, while building internal KPI capability across teams.
What your team walks away with
By the end of the PuMP Implementer Program, your team will have:
- A clear, measurable articulation of their contribution to the organisation’s strategy
- A set of meaningful measures — designed properly, documented fully, and owned genuinely
- Performance dashboards that signal what’s working and what needs attention
- Real improvement underway on the measures that matter most
- The knowledge and confidence to keep doing this themselves
And your organisation gets something broader: a team that has modelled what good strategy execution looks like — and that others can learn from.
“We invested probably $10,000–$12,000 and got back close to a $500,000 gain. And there are also the intangibles — the Union is happy, the managers are happy, and the employee being impacted can get their life back on track.”
— Steve Silvers, Federal Aviation Administration, United States
Proven across 30 years and 90 countries
PuMP has been used by thousands of practitioners across more than 900 organisations worldwide — in government, corporate, and non-profit settings, across industries from aerospace to health to local government.
Thousands of PuMP graduates rate its overall value at 8.8 out of 10, and their likelihood to recommend it to colleagues at 9.3 out of 10. The results speak for themselves – consistently high value, year after year:
“I was first introduced to Stacey’s PuMP philosophy almost 20 years ago when I was in local government and we were struggling to understand our progress towards achieving our corporate and strategic outcomes. PuMP is simple, logical and so effective that my team and I used it in the development of all our corporate strategies at GCCC and it is still used there today.”
Stephen Varady, ARA Director and Chairman of Award Committee, Australasian Reporting Awards, Australia
“I was able to simultaneously run seven PuMP programs with each of the city’s departments. Of course, there is much work left to be done, and a lot of change needs to be managed, but at least the path forward is clear and PuMP has provided us a foundation upon which I can help build a performance culture in my town’s government.”
Trevor Hobbs, Assistant to the Town Administrator, Town of Farragut, Tennessee, United States
“I regularly use PuMP terminology and logic in my day-to-day mahi… Being taught to apply what is best fitting for your environment was great and means we can have the critical conversations needed, rather than it being seen as an inflexible end to end process which is hard to get stakeholders to buy into.”
Matt Moloney, Senior Advisor, Ministry of Social Development, Wellington New Zealand
Ready to get your teams aligned, measured and improving?
If you have teams needing expert facilitation to contribute to successful strategy execution, a Discovery Discussion is a great place to start.
A Discovery Discussion is a 90-minute conversation with your regional licensed PuMP Partner or Affiliate — a chance to explore what the PuMP Implementer Program would look like for your team, and to get your questions answered.
You’re welcome to bring one or two team members along.
Or email us at [email protected] with any questions or requests.
