10 short video lessons that show you what’s going wrong — and what to do instead.
Most organisations are doing performance measurement wrong. Not because the people involved aren’t capable, but because the common approaches to KPIs are, paradoxically, the very habits that cause the struggles.
If your KPIs feel hard to agree on, hard to find meaning in, and hard to get people to care about — you’re not alone, and you’re not the problem. The practices are.

This free program gives you 10 short, practical video lessons to show you exactly what the habits are, and the straightforward changes that make measurement actually work.
[Stacey] seems to make every event ‘the place to be’ for anyone interested in measuring performance and positions herself as a key person to know in the field. I have had the privilege of being among the many experts Stacey has interviewed and she gets the story in a way that even makes me see my own work in a different light. Thanks Stacey!
Douglas W. Hubbard, author of “How to Measure Anything”
What you’ll learn in the 10 lessons:
This free program gives you 10 short, practical video lessons to show you exactly what the habits are, and the straightforward changes that make measurement actually work.
- Lesson 1: Your KPI struggles universal — and what that tells us
- Lesson 2: The real purpose of performance measurement (it’s not what most people think)
- Lesson 3: How to make your goals actually measurable
- Lesson 4: Why your KPI selection method is producing lame measures
- Lesson 5: How to get real buy-in, not just sign-off
- Lesson 6: The hidden waste in most KPI processes
- Lesson 7: Why your performance reports don’t drive decisions
- Lesson 8: How your KPIs are probably misleading you right now
- Lesson 9: Where real performance improvement leverage comes from
- Lesson 10: How to make performance measurement the urgent priority it deserves to be
How it works
Each lesson is around 5 minutes. Once you register, you’ll get instant access to all 10 lessons inside PuMP Academy — and over the following days you’ll receive each lesson by email to help pace you through the program. No credit card, no commitment.
You’ll also receive Measure Up, a monthly email with one practical insight on meaningful measurement, strategy execution, or performance improvement — read by thousands of leaders and practitioners worldwide. You can unsubscribe at any time.
You provide some of the most straightforward, understandable, and useful information for those of us in the practitioner ranks that I have seen anywhere.
Dean Creed, Supervisor, Quality and Performance Support, Santee Cooper
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