Culture is a Symptom, Not a Cause
Most leaders who want a stronger performance culture are solving the right problem — but looking in the wrong place. Here’s where to look instead. If your organisation’s culture isn’t...
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Psychological Safety with KPIs: What It Really Means
Real psychological safety with KPIs pairs honesty with accountability. Here are the eight qualities that make it possible, and where to start. One of our PuMP alumni once said something...
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Paradigm Shifts For a Strategic Performance Breakthrough
Popular strategic frameworks often fail to deliver. These five paradigm shifts in thinking are what create a real strategic performance breakthrough. If we want a breakthrough in how our organisation...
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7 Principles For KPIs That Drive Success
How to ensure your KPI approaches embody the fundamentals for KPIs that lead to organisational success. Great KPIs depend on a minimum level of rigour in the thinking that precedes...
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Help People Move Through Their KPI Resistance
The keys to reduce resistance to performance measurement lie within the objections our leaders and colleagues hold up against it. You’ve done your research, you’ve prepared your case, and your...
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Making Time to Measure Better
The irony is that if we don’t make time for better measurement now, we’ll have even less time for it in the future. In other words, all the reasons why...
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