Want Great KPIs? You Have to Get Sensory…
The building blocks of KPIs and performance measures is detectable evidence. And evidence is detectable when it is sensory. We can only measure what we can observe or detect. If...
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How to Find Lead Indicators
Lead indicators can be powerful performance measures for predicting and influencing our lag measures. But how do you create powerful ones? Lead indicators, to some, are the holy grail of...
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The Steps of PuMP in Detail
While this won’t teach you how to implement PuMP for great KPIs, it will give you a snapshot of every thinking step in PuMP, that makes it such a great...
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4-Step Recipe for Writing a Quantitative Measure
Writing a good performance measure requires four essential parts to make it both understandable and implementable. When we write our measures or KPIs as two- or three-word phrases, like Customer...
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How to Build a KPI Example to Engage Anyone
You can create a KPI example that can quickly engage leaders or colleagues in seeing the power and benefits of measuring what matters. If you’ve read this blog long enough,...
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3 Ways to Successfully Adopt a New KPI Approach
Brook Rolter, our licensed PuMP Contractor based in the US, shares his experience with three ways to successfully adopt a new KPI approach into any organization. When 20 or 25...
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