PuMP Academy
Practical ideas, frameworks and examples to boost your KPI and strategy-execution know-how.
Despite frameworks about what makes a goal worth measuring, like SMART, many of our goals are still not meaningfully measurable. Try these 5 questions instead… George T. Doran first published...
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The building blocks of KPIs and performance measures is detectable evidence. And evidence is detectable when it is sensory. We can only measure what we can observe or detect. If...
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Writing a good performance measure requires four essential parts to make it both understandable and implementable. When we write our measures or KPIs as two- or three-word phrases, like Customer...
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It’s easy to adopt KPIs from other organisations in your industry. But look out for these five reasons why those KPIs might be completely wrong for you. Possibly the most...
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You might think you understand your goal, but when you struggle to measure it, you clearly don’t understand it well enough. Where do our goals come from? Are we really...
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ESG – or Environmental Social and Governance – performance measures abound, but which matter most to your ESG goals? I’ve never been a fan of one-size-fits-all or off-the-shelf measurement. So...
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