Webcast Replay: Culture is a Symptom, Not a Cause

Even when organisations invest heavily in culture change, the results rarely stick. That’s because culture isn’t the lever — it’s what you get when the right levers are pulled. And three of those levers sit squarely in how your organisation measures performance.

But this sounds back to front. Surely culture drives performance — not the other way around? Nope.

When every team discovers and uses these three levers, something profoundly shifts. People stop defending and start improving. Accountability stops being imposed and starts being chosen. And the culture leaders have been trying to build arrives as a byproduct.

In this webcast replay with PuMP founder Stacey Barr and PuMP Partner Mark Hocknell, we’ll explore why shifting how your organisation uses measurement turns out to be the tipping point toward a performance culture that lasts. We’ll draw on the real-world experience of a CEO who used PuMP to build a performance culture so strong it allowed him to reinvent the entire performance management system.

Join us and find out:

• Why every team needs a clear, shared picture of what success looks like at their level — and what goes wrong when they don’t have one
• How when measurement is associated with blame it creates the cynicism and resistance leaders are trying to transform — and what to do instead
• Why letting teams own their measures (rather than reporting to them) is the shift that makes a performance culture self-sustaining
• How our CEO’s teams went from hating measurement to using it to self-organise — and deliver results they could prove

If you’ve tried to create a performance culture in your organisation and found it harder than it should be, this webcast will reframe the problem entirely — and show you three practical levers that create the change from the inside out.

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