This is the first module of the Using Smart Charts program…
It is provided to you for free, and it is an important prerequisite before taking the remaining modules of the Using Smart Charts program.
Presented by Stacey Barr and Ayca Tumer Arikan

Do you ever feel like you’re spending too much time explaining variations, struggling to stay on target, debating whether a KPI is going up or down, and investing in change initiatives that aren’t working?
There’s a culprit for this kind of unfortunate performance management experience. And the culprit is hidden in plain sight! Deal with that culprit, and you will feel confident you’re responding to the KPIs that need it, and with the right actions.
With PuMP founder Stacey Barr, and PuMP Affiliate Ayça Tümer Arıkan, you’ll discover how to dramatically transform the speed and success of performance improvement with a single change to how you listen to your KPIs. It’s the first lesson in our upcoming Using Smart Charts program, and we’re offering it to you for free.
In this free first module, you will learn:
- How you can learn to build the one chart we use in PuMP that gets the truth out of your KPIs, and gives you back the power to improve performance.
- What the clues are that you are not getting the truth from your KPIs, and likely being misled.
- How you can be misled by moving averages, trend lines, month-to-month variances and other popular KPI presentation methods.
- The two mistakes we don’t even know we’re making when we interpret our KPIs.
- How to measure the impact of initiatives and performance improvement projects to find out if they really are worth the time and money.
In this first free training webcast from the Using Smart Charts program, we will show you one simple change to how you report your KPIs that will get the truth out of them, and give you back control over performance improvement.
About your presenters…

Ayça Tümer Arıkan is a licensed PuMP Affiliate, and has worked as a measurement consultant and mentor since 2017 to help companies in their journey to become high performing organisations with the use of measurement in a meaningful way. Ayça is a statistician with an MBA degree, a very skilled coach and team facilitator, and her deep knowledge of XmR charts expanded this course to include many more examples and situations to support the implementation of Smart Charts. Clearly, Ayça has the perfect expertise as the official trainer and coach for this program.

Stacey Barr is a specialist in evidence-based leadership and organisational performance measurement. Stacey is the creator of PuMP and its suite of programs, host of PuMP Academy, and author of two books, Practical Performance Measurement and Prove It!
Watch Module 1 now:
Learn more about PuMP
This webcast introduced Smart Charts, our chosen approach for displaying KPIs in PuMP. You can register for our next Using Smart Charts training, or learn more about PuMP, as follows:
- Register for our upcoming Using Smart Charts training, delivered by Ayca in June
- Watch our short video about PuMP
- Contact us with any other questions at [email protected]

