Mark Dungey shares an interesting experience in using a micro version of the PuMP Measure Gallery to build senior leadership engagement for better measurement in the Royal Australian Air Force.
How Mark engaged his senior leader in better measurement…
In PuMP, we use an engagement technique called the Measure Gallery, an unstructured, organic way to involve many people in contributing to the measurement of strategic or operational goals. Mark Dungey, a Squadron Leader for the Royal Australian Air Force (RAAF), took a unique approach with his Measure Gallery, to engage just one leader.
Mark had been using PuMP with his colleagues for a while already, on a large capacity management project within the RAAF.
“We had planned to do a variety of different Measure Galleries for different audiences, including a virtual one, because we wanted to get people involved all over Australia because it was impacting people all over Australia. In reality, we dropped those and really focused on the execs, because that was the biggest payoff for us.”
This is why Mark’s experience with the Measure Gallery is a little bit different to a lot of the case studies we have about this PuMP technique (in our PuMP Community): because of the primary focus to engage a one-star General, the Commander of his group in the RAAF, and some group Captains that worked for him.
Getting leaders engaged in better measurement is a challenge for so many of us and it’s one of the main reasons that anyone’s progress with PuMP can get stifled or even derailed. Mark’s Measure Gallery achieved his objective, with more leaders attending:
“One of the people that attended the dry run [practice Measure Gallery] actually had a good relationship with the two-star General, the person above the one-star, and they mentioned it to him. And actually, the two-star came along and we had a Measure Gallery for him, which was excellent because that gave some incentive for the people below him to attend as well.”
And the biggest surprise, and best indication of the success of his work, was this:
“Something we are very, very pleased about: Generally it’s difficult to get more than 15 minutes with any of these execs and ALL of them stayed [at the Measure Gallery] for between half an hour and three quarters of an hour.”
Find out more about how Mark designed and hosted his Measure Gallery to achieve such great leadership engagement, and why his leaders invested so much time to attend, in the full interview below.