Case Studies

Other KPI training didn’t compare to PuMP…

PuMP is still a one of a kind in my mind. I have taken KPI training from another high-profile organisation and it didn’t compare. PuMP is a great methodology and the online training with email/blog support is very good.

Brian Andrews, Feedback and Improvement Manager, CNS LLC, USA

A few members of our Executive Team attended PuMP…

Our President wanted a few members of our Executive Team (some with more and some with less experience strategically establishing KPIs) to attend [the PuMP Workshop] and see how we could collaborate on developing targets for the organization as a whole as opposed to strictly our respective departments. Louise truly proved she was an expert in the subject matter. Personally, I was skeptical but there were some very straightforward takeaways – not to mention the process itself is very well structured.

Serge Chopin, Sales Manager, The Legacy Family of Companies, Canada

The PuMP training is very relevant to what my role is…

When I first attended the course I wasn’t totally sure how this approach was going to help me in my work. Upon completion I understand how it could be very relevant to the projects I work on and I’m looking forward to using this system to support the service delivery in terms of business improvement on a task I’ve been waiting to work on for a number of months… I’m glad that I’ve completed it and that it is a recognised qualification that I could add to my CV… I think the training is very relevant to what my role is.

Gerard McNamee, Senior Advisor, Operational Planning and Development, Ministry for Primary Industries, New Zealand

The PuMP Workshop was professionally managed…

I would like to congratulate you on a fantastic workshop.

Firstly, Mark is a great trainer who knows his stuff, and is considered in his approach to helping participants discover the answers for themselves. I really valued Mark’s training style and the approach he took throughout the workshop.

Secondly, the event was professionally managed – well done. We had all the necessary information before-hand to ensure we got the most out of our time with Mark. The venue was suitable for the needs of the workshop, and we had the tools required to work through the steps of the course. The workbooks were easy to follow and clearly presented. Then, so promptly after completing the workshop, we had all the necessary information and links to immediately start putting our new-found knowledge into action. Thank you.

 

Nicole, PuMP Workshop – Canberra – September 2019

It helped us identify our performance measurement gaps…

I really enjoyed the PuMP Certification workshop because it was tailored to our business. In addition to the comprehensive course materials, our instructor incorporated our own information as we worked through each of the steps in the Blueprint. This made the learning more relevant and useful. It helped us identify our performance measurement gaps and offered guidance on how to address them while also highlighting opportunities for improvement.

Denise Hoffman, Senior Specialist, Corporate Strategy Development, Canada Mortgage and Housing Corporation

Practical Performance Measurement is my bible for my current role…

Just saying I’ve read the e-book (Practical Performance Measurement) is a bit of an understatement though; it is basically my ‘bible’ for my current role as a Performance Data Analyst. This is a new area of analysis for me and I would be completely lost without it! It’s really indispensable.

Andrew Tennant, Performance Data Analyst, London UK