How Your KPIs Are Telling You Lies – Replay

How Your KPIs Are Telling You Lies

…and the secret to unlock the performance-improving truth from your KPIs.

Presented by Stacey Barr and Ayca Tumer Arikan

This replay is available until 17th June 2025

Do you ever feel like you’re spending too much time explaining variations, struggling to stay on target, debating whether a KPI is going up or down, and investing in change initiatives that aren’t working?

There’s a culprit for this kind of unfortunate performance management experience. And the culprit is hidden in plain sight! Deal with that culprit, and you will feel confident you’re responding to the KPIs that need it, and with the right actions.

In this webcast replay with PuMP founder Stacey Barr, and PuMP Contractor Ayça Tümer Arıkan, you’ll discover how to dramatically transform the speed and success of performance improvement with a single change to how you listen to your KPIs. It’s the first lesson in our upcoming Using Smart Charts program, and we’re offering it to you for free.

In this free first lesson, you will learn:

1. How you can learn to build the one chart we use in PuMP that gets the truth out of your KPIs, and gives you back the power to improve performance.
2. What the clues are that you are not getting the truth from your KPIs, and likely being misled.
3. How you can be misled by moving averages, trend lines, month-to-month variances and other popular KPI presentation methods.
4. The two mistakes we don’t even know we’re making when we interpret our KPIs.
5. How to measure the impact of initiatives and performance improvement projects to find out if they really are worth the time and money.

In this first free training webcast from the Using Smart Charts program, we will show you one simple change to how you report your KPIs that will get the truth out of them, and give you back control over performance improvement.

About your presenters…

Ayça Tümer Arıkan is a licensed PuMP Contractor, and has worked as a measurement consultant and mentor since 2017 to help companies in their journey to become high performing organisations with the use of measurement in a meaningful way. Ayça is a statistician with an MBA degree, and has the perfect expertise to share insights on how to get the truth our of our KPIs.

Stacey Barr is a specialist in evidence-based leadership and organisational performance measurement. Stacey is the creator of PuMP and its suite of programs, host of PuMP Academy, and author of two books, Practical Performance Measurement and Prove It!

Watch Module 1 now: